Roo Tech Services is a veteran-owned managed IT provider for small and mid-sized businesses in Knoxville and East Tennessee. We keep your technology running, your data protected, and your team productive, explained in plain English, not tech-speak.
24/7 proactive monitoring
Onsite & remote support
Flat, predictable pricing
Works with your in-house IT
Three layers of protection, in plain English
Cyberattacks rarely come through just one door. That's why we protect your business in three layers — the network your business runs on, the devices your team uses, and the people behind the keyboard. If one layer is tested, the others are still standing guard.
— HOW WE PROTECT YOUR BUSINESS
Network Protection
Guarding the front door to your business.
Your network is how every computer, printer and phone in your office connects to the internet, and to each other. We lock it down and watch it around the clock, so outsiders can't slip in unnoticed.
WHAT THIS LOOKS LIKE
✓ Firewall set up, managed and monitored
✓ Regular scans to find weak spots first
✓ Secure Wi-Fi that keeps guests off business systems
Endpoint Protection
Securing every device your team touches.
An "endpoint" is any device that connects to your business — laptops, desktops, servers and phones. Each one is a possible way in. We keep every device updated, protected and backed up, so one bad click doesn't become a bad week.
WHAT THIS LOOKS LIKE
✓ Antivirus and threat detection on every device
✓ Security updates applied for you, on schedule
✓ Backups so your files can be recovered after ransomware
User Protection
Protecting the people behind the keyboard.
Most attacks start with a convincing email or a stolen password — not a hacker breaking through a firewall. We help your team spot scams, secure their accounts, and filter out dangerous messages before they ever reach an inbox.
WHAT THIS LOOKS LIKE
✓ Email filtering to stop phishing and spam
✓ Security awareness training your team will actually use
​✓ Multi-factor sign-in to protect accounts
— WHAT WORKING WITH US LOOKS LIKE
Always moving your business forward
Kangaroos can't move backward — they pivot, adjust and keep going. That's how we approach your IT: every step leaves you more secure than the last.
Assess
We start with a free, no-pressure IT assessment. We look at your network, devices and accounts, then tell you honestly what's working, what's at risk, and what can wait.
Protect
We put all three layers in place — network, endpoint and user protection — tailored to how your business actually works, with a clear plan and flat monthly pricing.
Stand watch
We monitor your systems 24/7, fix problems before they cause downtime, and are a phone call away when your team needs help — onsite or remote.
— WAYS TO WORK WITH US
IT support that fits how your business runs
Whether you want us to be your whole IT department, a trusted advisor, or an extra set of hands for a project, there's a way to work together that makes sense.
Business IT Consulting
Make smarter technology decisions.
Honest, unbiased guidance on strategy, security risk, and which tools and vendors are worth your money — so technology supports your growth instead of slowing it down.
Custom IT Solutions
Expert help — only when you need it.
Pick only the services you need, for a project or ongoing, with no long-term contract. Great for businesses with in-house IT that need backup or specialized skills.
Managed IT Services
Your complete IT department — without hiring one.
Ongoing monitoring, help desk support, security and backups for one flat monthly rate. Fewer surprises, less downtime, and one team that knows your systems inside and out.
Shannon Jones
Founder & CEO · U.S. Marine Corps Veteran · 20+ years in IT
— MEET THE MARINE BEHIND ROO TECH
Military-level duty and service, for your business
Shannon Jones founded Roo Tech Services in Knoxville in 2018, bringing more than 20 years of hands-on IT experience — from small offices with a few users to organizations with hundreds of devices.
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As a U.S. Marine Corps veteran, he runs every engagement on the same principles: attention to detail, accountability, and disciplined execution. You'll always know who is taking care of your systems — and you'll always get a straight answer.
Integrity
Honest advice over easy upsells.
Solve Problems
Root causes, not quick patches.
Customers First
A partner, not a ticket number.
Protect the Future
Built for tomorrow, not just today.
— WHO WE SERVE
Local IT support for Knoxville and East Tennessee
We work with small and mid-sized businesses across Knoxville and the surrounding communities, onsite and remotely. Outside the area? Our remote monitoring tools let us support businesses nationwide.
Knoxville · Farragut · Maryville · Oak Ridge · Gatlinburg · Pigeon Forge
All service areas →
Local & regional businesses
Hands-on, responsive support — we can be in your office when it matters.
Remote & nationwide
Reliable remote monitoring and help desk support, wherever you're located.
Teams with in-house IT
We partner with your IT staff or current provider to fill gaps and add security depth.
— COMMON QUESTIONS
Straight answers about IT support
— FREE CONSULTATION
Let's talk about your IT — no pressure, no obligation
Have questions or want to learn more about our IT services? Whether you’re looking for ongoing support, consulting, or a custom solution, we’re happy to help.
Fill out the form and a member of our team will follow up to discuss your needs and determine how we can best support your business.
865-332-0008
