Home / Custom IT Solutions
— À LA CARTE & BREAK-FIX IT · KNOXVILLE, TN
Custom IT solutions — pay only for the help you need
Not every business needs a full managed plan. Our à la carte and break-fix services let you put the puzzle pieces where they fit your business — whether it's a one-off project, a repair, or occasional help when something goes wrong.
HOW BILLING WORKS
✓ Most services are billed at our standard hourly rate
✓ Some services need hardware or software purchased separately
✓ Some may carry monthly or annual license costs — always disclosed upfront
✓ Managed IT and consulting clients receive first scheduling priority
— WHEN CUSTOM IT MAKES SENSE
Get help exactly when you need it
01
One-off projects
Need a new printer installed, a network device set up or data moved to a new computer? We'll take care of it and you'll only pay for the time it takes.
02
Repairs & recovery
From virus removal and operating system repair to data recovery, we get your systems working again as quickly as possible.
03
Not sure what you need?
If you're unsure of your service level, give us a call. We'll talk it through and recommend what genuinely fits your situation.
— À LA CARTE SERVICES
Our custom IT services
Here are just some of the à la carte services we offer.
Hardware & devices
✓ Hardware installation
✓ Hardware upgrades & replacement
✓ Network device installation
✓ Printer installation
✓ Peripheral device installation
✓ Cable management
✓ VoIP phone installation
✓ Electronics recycling
Repair & recovery
✓ Virus removal
✓ Software repair
✓ Operating system repair
✓ Complete system restore
✓ PC optimization
✓ Basic data recovery
✓ Advanced data recovery
✓ Data destruction
Setup & protection
✓ Antivirus setup
✓ Stand-alone device monitoring
✓ Anti-spam / anti-phishing setup
✓ Web filtering
✓ Patch management
✓ Software installation
✓ Operating system upgrades
✓ Data transfer & data backup
✓ IT project consulting
✓ Troubleshooting & more
— CUSTOM IT SOLUTIONS FAQ
Custom IT services, explained
For pricing and a full list of services, call 865‑332‑0008 or email info@rootechservices.com.
What are custom IT solutions?
Custom IT solutions — sometimes called à la carte or break-fix services — let you pick individual IT services based on what your business actually needs, without committing to a full managed services contract. You only pay for what you use.
When would I choose custom IT solutions over managed IT services?
Custom solutions are a good fit if you have a specific one-time project, need occasional technical help, or aren't ready for a fully managed plan. If your needs grow over time, we can always transition you to a managed services arrangement.
Do break-fix customers get the same priority as managed services clients?
Our managed IT and consulting clients receive first priority for scheduling, but we make every effort to help all clients as quickly as possible. For businesses that need guaranteed response times, a managed services plan is the better choice.
How are custom IT services billed?
Most custom and break-fix services are billed at our standard hourly rate. Services that require additional software or hardware licenses may also involve monthly or annual license costs, which we always disclose upfront before any work begins.
Can I start with custom IT services and move to managed IT later?
Yes, and we encourage it if it makes sense for your business. Many of our managed services clients started with a one-off project. There's no pressure — we'll always recommend what genuinely fits your situation.