Our Mission
To serve business owners with military discipline and integrity (the real kind — we're Marines) — protecting what they've built by ensuring technology never stands in the way of their success.
About Roo Tech Services
Meet The Marine Veteran Behind Roo Tech Services
Roo Tech Services is a full‑service IT solutions provider based in Knoxville, Tennessee, serving small and medium‑sized businesses both locally and nationwide through a combination of onsite and remote support.
The company was founded in October 2018 by Shannon Jones, Founder and CEO, and recently celebrated more than seven years of delivering reliable, high‑quality IT services to its clients.
Shannon brings over 20 years of hands‑on IT experience, having supported environments ranging from small teams with just a few users to large organizations with hundreds of users and endpoints. His background spans multiple roles and industries, giving him a practical, real‑world understanding of how technology impacts day‑to‑day business operations.
As a United States Marine Corps Veteran, Shannon values attention to detail, accountability, and disciplined execution—principles that shape the way Roo Tech Services supports its clients. Every engagement is approached with a commitment to reliability, security, and long‑term partnership.
So is that "Roo" as in Kangaroo?
If the image nearby didn’t give it away—the answer is yes.
When Shannon Jones decided to form his own IT services company, he wanted a name that carried personal meaning while still standing out in a crowded industry. After considering several options, he ultimately landed on “Roo”, inspired by the symbolism of the kangaroo.
Kangaroos are remarkable animals that represent strength, stamina, and balance. They leap forward into the unknown—an idea that closely mirrors the reality of working in IT, where technology is constantly evolving and adaptation is essential.
One fact in particular resonated deeply: kangaroos never move backward. Their physiology doesn’t allow it. Instead, they pivot, adjust, and continue moving forward—an approach that strongly aligns with how Shannon approaches technology and problem‑solving.
That symbolism, combined with a passion for IT and a pride in helping others succeed, became the foundation for the company’s identity. That mindset became the foundation on which Roo Tech Services was built.
Why Businesses Trust Roo Tech With Their Technology?
Roo Tech Services was founded with a single goal: to provide businesses with reliable, effective technology services that genuinely support their success.
We work closely with our clients as an extension of their business, whether that means delivering full IT management or supporting an existing in‑house IT team. Our approach is collaborative, flexible, and focused on what makes the most sense for your organization.
Every business is different, and we believe IT solutions should reflect that. We tailor our services to match the size, structure, and goals of your business—whether you need ongoing support, strategic guidance, or help with a specific challenge. No engagement is too large or too small.
If you’d like a complimentary IT assessment, we’re happy to sit down and discuss your current technology environment, identify opportunities for improvement, and determine where Roo Tech Services can add value. You can call us at (865) 332‑0008, email info@rootechservices.com, or fill out our contact form to get started.
Our Core Values
Our core values are simple: show up with integrity, solve problems with discipline, and treat every client's business like it's our own.
Integrity
We do what's right for our clients, even when no one's watching. That means honest recommendations over easy upsells, transparent pricing, and always telling you the truth about your systems — good or bad. It's the foundation everything else we do is built on.
Solve Problems
Every business runs into tech challenges, and we treat each one as ours to solve, not just yours to worry about. We dig past the surface-level symptom to find the real root cause, so you're not stuck facing the same issue again next month. Real solutions, not quick patches.
Put Customers First
Your business goals come first in every decision we make, from the tools we recommend to how fast we respond when something breaks. We measure our success by your uptime, your growth, and your peace of mind — not just closed tickets. You're a partner, not a ticket number.
Protect the Future
We build your technology with tomorrow in mind, not just today's fix. That means proactive monitoring, regular backups, and security practices that keep small issues from becoming big disasters down the road. When you partner with us, you're investing in a foundation that grows with your business instead of holding it back.