How Managed IT Services Work
Managed IT Services are comprised of multiple hardware/software components which is what is used along with user and device count to determine the monthly managed service pricing for our clients. Different clients have different needs and numbers of users and endpoints so, we work with our clients to determine what those needs are to develop a price that fits their overall IT infrastructure and budget. It is our recommendation and preferred preference that our clients include all of these components in their environment in order to provide a layered security approach. With those needs in mind, we offer these services as part of any managed service package, where needed.
At Roo Tech Services, we keep security at the forefront of all of our services. Today's IT landscape is an ever-evolving warzone of threats, from Malware, Ransomware, Phishing, Cloud Security, Password Attacks, Denial of Service Attacks, Insider Threats and Network Vulnerabilities. These threats are becoming more and more sophisticated by the day and while no one service is completely foolproof, having a layered approach to security can lessen your chances of being compromised. Below are the hardware/software services we offer to help combat these ever-growing threats.
1
Firewall Appliance
A firewall is a company's first line of defense against outside threats. The firewall we utilize is a hardware appliance that has built-in Malware and Antivirus protection as well as Intrusion Prevention and Web Filtering. So, in itself the firewall has its own layered security. Having a firewall in place is a crucial first step in protecting your company and its data.
2
Endpoint Detect and Response
EDR software continuously monitors end-user devices such as laptops and desktops and detects and responds to cyber threats such as ransomware and malware. EDR takes Antivirus software one step further by preventing zero-day attacks and recognizing patterns across systems to stop ransomware before it spreads.
3
Office 365 Saas Protection
Saas Protection is a backup software designed to backup one of your companies most crucial data points, email. Our Saas Protection takes it one step further and backs up your SharePoint, OneDrive and Teams as well and by utilzing OneDrive's built-in backup we are able to also backup your end users Desktop, Documents and Pictures.
4
Office 365 Saas Defense
Saas Defense is a security software designed to protect Office 365 applications from unknown malware, phishing and business email compromise attacks. It uses data-independent technology to detect and prevent zero-day threats at the first encounter, without relying on signatures or third-party software.
5
Remote Monitoring Agent
Our Remote Monitoring Agent allows us to proactively manage and support your company's endpoints. With built-in Alerting, Patch Management, and Remote Access we can keep a constant eye on your systems and be able to respond much faster to issues when they arise.
Key Benefits of Managed Services
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Managed Services plans you get the most comprehensive IT coverage for your organization.
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Easier budget management with fixed price monthly IT costs.
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Constant monitoring and management of company systems so issues can be handled proactively.
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Save time and effort by having a dedicated IT team end-users can reach out to with issues.
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Faster response times to issues as they arise.